Messaging clients and how it works with your email

You keep using the email you use today. Spacestack does not connect to your email account. Instead, it gives every booking its own Spacestack email address, so conversations with a client stay with that booking.

Sending a message

Open a booking and write a message to the contact from Spacestack. The client receives it in their regular inbox, sent from the booking's Spacestack address. When they reply, the reply comes back into the same thread.

Where the conversation lives

• In Spacestack, your whole team can see every message and reply on the booking.
• In the client portal, the client can see the same thread alongside their documents, payments, and events.
• Clients can reply by email or write to you from their portal. Either way, the message lands in the same thread.

Other emails Spacestack sends

Spacestack also sends emails on your behalf for things like tour confirmations and reminders, and links to documents in the client portal. See scheduling tours and sending contracts for e-signature.